Refund Policy
Last updated 30 August 2026
Tossup is operated by Oskar Lundin. We sell one-time prompt packs — $5, $12, $35 — not subscriptions, so there is nothing to cancel and nothing that renews.
30-day money-back guarantee
If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. We do not require a reason, and we do not deduct anything for prompts you already used.
How to request a refund
Refunds are processed by our payment provider and merchant of record, Paddle. Request one at paddle.net using the email address you bought with, or reply to your Paddle order receipt. You can also contact us through the support channel on your account and we will pass the request on.
What happens to your prompts
When a refund or chargeback is processed, the prompts granted by that order are removed from your balance automatically. If you have already spent more prompts than the refunded order contained, your balance simply drops to zero — we do not chase the difference. Your free starting prompts and any other packs you bought are unaffected.
Tax and currency
Refunds are returned to the original payment method in the currency you paid, including any sales tax or VAT Paddle collected. Your bank may take a few working days to show it.